Processing times and requirements will often differ amongst different insurers. This will depend on the policy, the insurer, and the complexity of the claim. Before lodging a claim, an advisor is able to determine whether or not it fits the definition of a ‘claimable event’ outlined by your insurance provider.
Once your claim is sent off following all the appropriate guidelines and requirements, it is up for assessment. Your advisor will receive information from the provider regarding: when your claim will initially be assessed, if further documentation may be required, any potential issues that may arise with your claim, any medical history that may need to be investigated, and if it fits into your policy terms and conditions. We’ll touch base with you to make sure that you understand everything that’s going on with your claim.